Pouriva support

Yes. Your levels, stars, coins and settings are saved on your phone automatically. There is no account and nothing is stored on our servers.

Progress lives on the device, so it moves with your phone’s own backup (iCloud or Google backup) when you restore the new phone from it. Deleting the game deletes its progress.

Open Settings in the game and tap Restore purchases. Use the same Apple ID or Google account you bought with. Remove Ads and the Starter pack come back; coins already spent do not.

Purchases are handled by Apple and Google, so refunds are requested from them: reportaproblem.apple.com for the App Store, or your order history in Google Play.

Ads keep Pouriva free. Most of them are optional: you choose to watch a short video for an extra undo, a hint, a tube or coins. Short ads between levels never appear in the tutorial and disappear completely with Remove Ads.

In the EU and UK the game asks for your consent when you first open it; you can change it any time in Settings → Ad preferences. On iPhone you can also turn tracking off under Settings → Privacy & Security → Tracking; on Android, under Settings → Google → Ads. Details are in our privacy policy.

Tap Hint to see the next good move, or Undo to step back. If the hint says you’re stuck, undo a few moves. An extra tube gives you room to breathe.

A “?” hides a colour until the liquid above it is poured away. A frozen tube can’t be used until its ice melts; every move you make melts it by one.